PT Genie, LLC
Lake Nona, Florida 32827
Reports To: Technical Support Manager
FLSA Status: Non-exempt
Submit resume and cover letter by June 15, 2020 to firstname.lastname@example.org
PT Genie is a digital health company providing in-clinic and remote physical therapy that keeps patients connected with their providers to drive improved outcomes. A wearable device that keeps patients motivated, measures their progress, and enables providers to monitor outcomes more closely, PT Genie is advancing physical therapy to new levels. Through PT Genie, healthcare providers have a way to measure their patients as well as their own success.
The TST is an integral part of the Technology department and will help in both failure analysis of returned hardware as well as software QA testing for existing and newly developed software. The TST is responsible for disposition of returned hardware from the field including scrap, vendor returns and rework directions to manufacturing partners. The TST works effectively with the software developers to ensure software quality through testing best practices. The TST is expected to collaborate with technical and business operations staff throughout all phases of the software development life cycle in order to deliver working solutions to complex business problems according to established timelines and budgets to support the mission, vision, and values of PT Genie, LLC.
PRIMARY JOB FUNCTIONS:
Managing Customer Support Expectations – assist via the Zendesk PT Genie platform via chat/phone/email to understand patient and provider concerns with software applications and hardware troubleshooting.
Performing Software QA: Be able to develop test rails and protocols for repeated testing of new software features and or bug fixes.
General Development Testing:
Education and Training:
WORKING ENVIRONMENT /PHYSICAL DEMANDS:
The work environment characteristics and physical demands are representative of those an employee typically encounters while performing the essential functions of this type of job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CODE OF CONDUCT
Required to adhere to the Company’s Code of Conduct as a fundamental business practice