This policy describes how PT Genie, LLC (“PT GENIE”) collects information about you, how that information is used and shared, and your abilities to access your personal information.

What information does PT GENIE collect about me?

  • Information that you provide to PT GENIE, such as if you set up an account.

If you create an account with PT GENIE, you may share information such as your name, e-mail address, phone number, and gender. If you enter information on our website or any application, we receive and store that information.

  • Information created when you use our services, like our dashboard.

When you use PT GENIE services, you may create and store information in our application and/or website. For example, we may store information about the exercise programs you are completing, such as the exercises you have performed, your progress, and/or pain that you have identified.

In addition, we may record your voice under limited circumstances when you are using the PT GENIE application. When you are using the PT GENIE application to perform an exercise involving a sensor (and only when you are using the PT GENIE application), your tablet’s microphone will be listening to audio to determine when you identify that you are ready to perform an exercise. The microphone will be activated during the time the particular exercise involving a sensor begins until you say the word “ready,” indicating that you are positioned to begin the exercise. The microphone will then be deactivated until you proceed to the next exercise involving a sensor. (You can opt out of this feature on the application if you prefer not to advance to exercises using voice activation, but this will require you to press a button on the tablet screen.)

  • Information that is automatically created when you access our website and/or services.

Like many websites, we use “cookies” and obtain certain types of information when you interact with our services and website. Cookies allow us to recognize your device and personalize your experience, but many internet browsers have options to prevent them from accepting new cookies. If you have questions about cookies, we recommend that you consult with your internet service provider.

Mobile device user may also provide us their location, but these settings can be configured on your mobile device. If you have questions about location services, we recommend that you consult with your mobile service carrier or device manufacturer.

Why does PT GENIE collect this information? What does PT GENIE do with my information?

PT GENIE collects this information in order to provide you services through our products. We may use this information to identify and customize therapy programs for you, to communicate with you, and to obtain payment for the services that we provide. We may use your information to email you regarding your account, increase the operation of our application, monitor trends and usage of the application, notify you of updates to our application, and request feedback regarding our services.

Does PT GENIE share my information with any third parties?

PT GENIE may share your information with healthcare providers who you designate to receive this information. PT GENIE may also share your information with third party vendors who perform services on behalf of PT GENIE, such as our developers and marketing team. We may also share your information to the extent required by law, such as pursuant to a valid subpoena or court order.

How does PT GENIE protect my information?

We use administrative, technical, and physical security measures to protect the confidentiality and security of your personal information. However, no measures are guaranteed, and it is important that you protect the security of your account by signing off when you are finished using PT GENIE and by protecting against unauthorized access to your password.

What are my options regarding my personal information?

You always have the option not to provide personal information, but recognize that this may result in you being able to use some features of PT GENIE.

You can change your personal information and/or delete your account at any time by logging into your account settings and updating your account. Note that some of your personal information may be retained as needed for our business operations and recordkeeping requirements.

What if I have questions about this policy?

If you have questions or comments about our Privacy Policy, please contact us at

Effective Date: May 24, 2019